Return/Refund Policy
At YOBOgear, we’re proud to be a small, specialized business offering high-quality products with personal support. Unlike large retailers or mass online marketplaces, we do not operate on a "buy-it-and-return-it-anytime" model. Our products are thoughtfully designed or selected and supported by real people — not algorithms — which allows us to deliver exceptional quality. That also means we must have clear, sustainable return policies.
Before You Order: Please Shop Thoughtfully
We encourage all customers to take full advantage of the resources we offer to ensure your purchase is right for you:
👉Extensive YouTube Library — See our products in action, learn setup tips, and understand how they perform.
👉Direct Email Support — Our experienced team is happy to answer any questions before you order.
👉Private Facebook Group — Real customer experiences, tips, photos, and advice directly from the community.
Because returns are costly for small businesses like ours, we kindly ask that you complete your research before purchasing to help ensure your expectations are met when your product arrives.
Built to Last — and Easy to Repair
Our hammock stands are designed for durability and long-term use. In the event of accidental damage, most individual parts can be easily and affordably replaced without needing to replace the entire stand.
Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us right away. Send pictures of the defect so we can best assist you. We will promptly replace the defective part at no charge.
Returns/Refunds
While we stand behind our products, returns are limited to situations where the product remains unused and in new condition. Please review the following carefully:
Return Window
🔄️You must initiate your return within 15 days of delivery, based on the delivery date shown in the tracking information. Open your item and make sure everything looks good as soon as possible after it arrives.
🔄️Returns will only be accepted if the product is unused, undamaged, and in original condition. (If you wish to test your stand, please set it up indoors on a clean surface.)
Return Shipping
🔄️We can provide you with a return shipping label.
🔄️The cost of return shipping will be deducted from your refund.
Refund Processing
🔄️Once your return is received and inspected, your refund will be issued. Funds may take a few days to show up.
🔄️Returns are subject to a 10-20% restocking fee.
🔄️If your original order included Free Shipping, the shipping cost paid by YOBOgear will be deducted from your refund.
Why These Policies Exist
We’re a small company, not a large corporation with unlimited resources. Frequent returns, casual purchases, and "try it and see" buying habits can be very challenging for small businesses to absorb. Our policies allow us to continue offering personal support, high-quality products, and fair prices — while staying in business to serve customers for years to come.
We appreciate your understanding and thoughtful purchasing. As always, we are here to support before or after your order.
